> For the complete documentation index, see [llms.txt](https://academy.vambe.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.vambe.ai/crm/crm-pt-br/readme.md).

# CRM

Nesta seção, você aprenderá a estruturar e gerenciar as informações dos seus clientes e tickets no Vambe por meio de campos personalizados e integrações com plataformas externas.

Uma gestão correta de dados permite que a inteligência artificial opere com maior precisão, melhore a experiência do cliente e otimize seus processos comerciais.

Aqui você encontrará guias para criar campos, integrar CRMs externos e tirar dúvidas frequentes sobre a sincronização de informações.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Imagem de capa</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Colete dados das suas conversas</td><td><a href="/files/5bbb71fe5c483dafac272761449a1ff164847346">/files/5bbb71fe5c483dafac272761449a1ff164847346</a></td><td><a href="/pages/2fe38cf0265adaf9ee1b6c7de0f970893e8febbd">/pages/2fe38cf0265adaf9ee1b6c7de0f970893e8febbd</a></td></tr><tr><td>Integrações com CRM</td><td><a href="/files/a855114f1c71f3c1f4222d5e9ac79d2b38ca8273">/files/a855114f1c71f3c1f4222d5e9ac79d2b38ca8273</a></td><td><a href="/pages/5ce0ec8101101ee054031e48fefe8d7dcc9504f0">/pages/5ce0ec8101101ee054031e48fefe8d7dcc9504f0</a></td></tr><tr><td>Perguntas frequentes</td><td><a href="/files/9be80256cb1277ea93a5f37f050469bb12ef83a9">/files/9be80256cb1277ea93a5f37f050469bb12ef83a9</a></td><td><a href="/pages/c2c1b45237dff2bfeae64fb0605266b6fdc0e483">/pages/c2c1b45237dff2bfeae64fb0605266b6fdc0e483</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://academy.vambe.ai/crm/crm-pt-br/readme.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.