> For the complete documentation index, see [llms.txt](https://academy.vambe.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.vambe.ai/canal/plantillas/como-enviar-mensajes-rapidos-y-plantillas.md).

# Como enviar mensajes rápidos y plantillas

## Como enviar mensajes rápidos y plantillas

#### Consideraciones previas

Debes tener al menos una plantilla creada 👉 [Como crear plantillas](https://academy.vambe.ai/canal/plantillas/como-crear-plantillas)

***

### Cómo enviar plantillas cuando el chat está cerrado (más de 24 h)

![Enviar plantilla en chat cerrado](https://content.gitbook.com/content/CFdmz6HrosBiYP1q1BJ6/blobs/urcfdpomlqeUXsRyIACP/image%20png%20Dec%2001%202025%2001%2043%2017%202477%20PM.png)

{% stepper %}
{% step %}
**Enviar plantilla en chats cerrados**

1. Abre el ticket en el panel de conversaciones.
2. Haz clic en **Enviar plantilla** (botón visible en chats cerrados).
3. Selecciona la plantilla que desees usar.
4. Envíala al cliente.
   {% endstep %}
   {% endstepper %}

{% hint style="info" %}
Este es el método formal para reactivar conversaciones cerradas cumpliendo las políticas de Meta.
{% endhint %}

***

### Cómo enviar plantillas usando el atajo de mensajes rápidos

![Atajo de mensajes rápidos](https://content.gitbook.com/content/CFdmz6HrosBiYP1q1BJ6/blobs/5ZxUerQfcYmPkFZgnLyP/image%20png%20Dec%2001%202025%2001%2045%2055%202016%20PM.png)

{% stepper %}
{% step %}
**Usar el atajo (slash)**

1. En cualquier conversación (abierta o cerrada) escribe **/** (slash).
2. Escribe las **tres primeras letras** del nombre de tu plantilla.
3. Selecciónala de la lista desplegable.
4. Envíala.
   {% endstep %}
   {% endstepper %}

Este atajo permite disparar plantillas sin buscarlas manualmente, facilitando respuestas rápidas y consistentes.


---

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